A field record of AI on the freight desk
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C.H. Robinson reports that its Orders Agent interprets emailed tenders, including attachments, and creates orders. The company describes proprietary freight models and access to its shipment data as part of the broader AI system.
DHL reports two internal applications: a tool for its Solutions Design team to clean, sort and initially analyze prospective customer data, and a sales tool to analyze customer requirements during proposal preparation. DHL says these were built with BCG X support.
DHL says its myDHLi Virtual Assistant lets customers ask about shipment statuses, contact details and support topics. It is embedded in the forwarding customer portal. The same release describes tracking-screen and exception-filter updates separately from the assistant.
Kuehne+Nagel reports AI document recognition in its Road Carrier Solution that rejects unreadable or invalid proof-of-delivery photos and asks for a replacement upload. The 2024 report describes an internal carrier platform, rather than a standalone prompt.
Uber Freight reports that Colgate-Palmolive used Insights AI with its transportation teams to examine on-time performance, carrier utilization, lane volatility and cost per mile. This is a named customer account published by the provider.
Maersk describes a deployed camera-based system that tracks vehicles and people in a yard, surfaces unsafe activity on a dashboard, and sends alerts through notifications and yard speakers.
GXO reports deploying its first KION-powered autonomous industrial truck at its Épinoy, France facility. The March 2026 announcement describes a live warehouse pilot, rather than a completed performance evaluation.
C.H. Robinson reported in April 2025 that its generative AI appointment agent had already set pickup and delivery appointments, and that a new version was rolling out.
DHL Express reports live computer vision in its international booking flow: a customer photographs an item, receives a suggested description, and can edit or override it before submission.
In November 2018, XPO reported a pilot of proprietary AI tools that sequenced LTL pickup and delivery stops and adjusted routes for traffic and road construction. This is a historical pilot example.
GXO reported completing a Dexory robot pilot in Oosterhout in March 2025. Cameras and sensors scanned inventory labels and barcodes to create digital inventory models; wider deployment was being expanded.
DB Schenker’s 2024 Innovation Insights describes Hub Inbound Prediction: machine learning estimates the interval between flight arrival and cargo ready-for-pickup notification, supporting short-term hub workload planning.
FedEx Ground reported installing Berkshire Grey RPSi at its Queens station in August 2021. The system picked, identified and sorted small packages into containers for downstream hubs and stations.
J.B. Hunt’s August 2018 report describes Carrier 360 using machine learning and AI to recommend loads from predicted location, lane history, service levels and personal settings. This is a historical marketplace example.
Digifianz reports a late-2025 pilot at freight forwarder Eternity Group Mexico. HubSpot’s Prospecting Agent handled research and first email drafts, while sales reps reviewed every draft before sending.
Levity reports that Gebrüder Weiss’s North American FTL team automates quote requests inside Outlook. Shipment details go to pricing tools through APIs, and quote drafts return for operator review or configured sending.
G2 reports that an unnamed freight-forwarding software vendor deployed its AI Sales Agent on its website and G2 profile in 2024. It answered buyer questions, screened fit and supplied conversation context to sales.
Augment reports that NTG’s AI teammate Buzz checks whether a proof of delivery is already present when a load delivers. Only missing documents trigger driver or dispatcher outreach, with an inspectable audit trail.
Augment describes Transportation One using Augie to ingest carrier trucklists and handle outbound load outreach, replacing a manual matching and email process. This is a brokerage capacity workflow.
HappyRobot reports that Circle Logistics deployed AI agents to present load details, negotiate carrier rates and confirm bookings, integrating interactions into its brokerage systems.
HappyRobot describes MODE Global automating inbound carrier sales with carrier vetting that combines third-party integrations and proprietary classifications focused on fraud detection.
DHL reports deployed HappyRobot AI agents supporting high-priority warehouse coordination, alongside scheduling and driver follow-ups. The agents handle phone and email interactions connected to internal systems.
Raft reports Navia Freight using AI document processing to extract invoice data, cross-reference it with existing records and streamline approval workflows. This is an accounts-payable operations example.
Levity reports Sealink standardizing incoming shipping documents before AI-driven extraction, then transferring the extracted data directly into its GAMA TMS through an API.
Levity reports Core Logistics extracting PDF tender data and creating loads in Turvo. Its integration also posts AI-generated updates into Front with links to the corresponding shipments.
Levity reports ExFreight using phone automation to call carriers when pickup confirmations are missing and synchronize the information back into its system.
Raft describes ALS Customs Services integrating intelligent document processing with Mota, its customs-management system. AI digitizes and verifies document data before it enters the system.
Qued reports ABCO using Smart Appointments to automate bookings across its refrigerated network after configuring customer and facility scheduling rules.
Guided reports Asavinter using an AI agent to extract emailed freight requirements, query its pricing API and prepare quotes, escalating requests it cannot price.
Kodiak reports Atlas operating driverless triple-trailer trucks in the Permian Basin to move frac sand from depots to well sites.
Guided reports Messageries du Bazadais using an AI agent to compare shipment events with its delivery rules and email dispatchers the shipments needing attention.
Augment reports CRST running its McLeod integration live. CRST’s technology leader describes Augie handling load tasks including negotiation alongside operations staff.
Guided reports DGS Transports deploying a voice agent at Limeil-Brévannes to call consignees, book delivery appointments and write confirmed slots into its TMS.
Qued reports Diel-Jerue running AI voice scheduling in production, using McLeod stop information to call facilities and capture appointment confirmations.
Qued reports Fetch Freight going live with Smart Appointments to book facility slots from its TMS.
Aurora reports Hirschbach receiving autonomous freight service, including driverless deliveries to Laredo and use of the Fort Worth–Phoenix route.
Augment reports Hirschbach using Augie to collect pickup and delivery check-ins through driver texts, follow-ups and calls in its Logistics Solutions operation.
Hyperscience reports Hirschbach using Hypercell’s specialized models and ORCA vision language model to classify and extract varied freight documents, with people reviewing low-confidence exceptions.
Qued reports Hoekstra deploying portal and email appointment scheduling, including a custom food-manufacturer workflow for inbound, outbound and shuttle moves.
Guided reports La Route’s Bordeaux and Rouen desks using AI agents to post loads, contact previous carrier partners and follow up with carriers who viewed an offer.
Guided reports La Compagnie du Fret using an AI agent to extract load requests, post offers and approach relevant carriers, leaving load awards to the forwarding team.
Triumph reports Makt-Trans deploying Vooma to extract emailed quote requests, show Triumph pricing data and generate customer responses within its quoting workflow.
McLane reports an Aurora autonomous freight pilot between Dallas and Houston and an approved transition to driverless hauls, while McLane drivers retain customer-location deliveries.
Qued reports Prime’s Refrigerated Division deploying Smart Appointments to select facility slots using shipment and location context.
Aircon reports SkyNet running an AI decision layer alongside manual air-freight quoting to evaluate carriers, check surcharges and apply commercial rules before quotes reach customers.
Aurora’s May 2026 shareholder letter reports operating driverless trucks for Werner and describes customer-facility endpoint operations as a subsequent expansion.
Augment reports Werner using Augie to review forwarded tenders and submit completed TMS orders, including tenders containing several loads.
Qued reports Windmill Transport using its Turvo integration for portal and email appointment scheduling, with machine learning informing slot selection.
Augment reports Zengistics using Augie to read a weekly carrier schedule, retrieve bills of lading from Turvo and assemble the carrier handoff for Liquid Death loads.
Air France KLM Martinair Cargo reports introducing AI Auto-Fill in myCargo. Customers paste shipment text; AI extracts dimensions, weight and piece count into booking fields.
CyberLogitec reports deploying tag-free AI worker detection at Busan New Container Terminal. Camera detections and equipment positions share a digital map that triggers lane-aware proximity alerts.
BXI Technologies reports delivering AI cage-risk prediction embedded in a U.S.-based global courier’s live customs workflows, alongside document, classification and screening tools.
Cathay Cargo reports introducing Import and Export Control Check, using AI language analysis to interpret goods descriptions and flag shipments for frontline follow-up.
In a 2026 operations interview, Cathay Cargo’s director confirms AI-assisted lithium-battery screening is in use at its Hong Kong cargo terminal.
Heerema reports piloting Amphitrite’s vessel-specific ML routing tool for Sleipnir’s Rotterdam–New York transit, using five years of voyage data plus ocean and weather conditions.
o9 reports Hormel using AI and machine learning forecasts to model demand drivers, feeding coordinated supply, inventory transfers and truckload grouping across its dry and refrigerated network.
A 2026 o9 case summary reports Kraft Heinz implementing advanced ML forecasting with collaborative demand planning and sales planning in North America and Europe.
MOL reports its July 2026 platform using generative AI to identify vessel risks from historical records and current conditions, helping its safety operations center prioritize decisions.
Sofar reports NYK using Wayfinder in car-carrier and tanker operations after a tanker trial. A 2026 method article explains the platform’s machine learning calibration of vessel performance.
Clear.ai reports Qube Global deploying AI document processing that identifies invoices, packing lists, origin certificates and bills of lading, extracts data and checks it against live shipments.
Digicust’s 2026 interview with Rüdinger describes portal documents flowing through AI processing into DAKOSY, where an employee checks the pre-filled customs fields.
Swissport reports launching Shanghai Pudong operations with an AI-enabled cargo model supporting real-time decisions and cargo flow across handling and sorting.
Barrett reports Gather AI deployment across ten facilities. Autonomous drones and AI vision scan stock locations for comparison with WMS data.
SAP describes a BITZER proof of concept connecting embodied AI and a NEURA humanoid robot to SAP EWM for independent pick tasks and material-order creation.
Nomagic reports Brack.Alltron expanding live picking and packing robotics with vision-language-action models, including autonomous fulfillment during nights and Sundays.
Google publishes Coolblue’s account of using AlphaEvolve to improve its production demand forecast through feature engineering, preprocessing and regression-model selection for inventory planning.
Corvus reports live deployment at Dermalogica’s Carson distribution center. AI-guided drones scan inventory outside active picking hours to support stock and occupancy visibility.
Manhattan reports Eaton applying agentic AI in production warehouse and distribution operations, covering labor, slotting and inventory movement with ActiveWarehouse and connected data capabilities.
FM Logistic reports deploying an AlphaEvolve-developed picking-route algorithm at a Polish warehouse. AI generated and evaluated variants against operational data and business constraints.
Microsoft reports Garudafood deploying a Fabric Data Agent over unified business data. Staff ask natural-language questions while inventory and distribution signals are available in the same governed environment.
Microsoft reports GN deploying a Copilot Studio AI agent for B2B shipment preparation. It retrieves order data, applies customer packing rules and writes pallet and weight calculations to Dynamics 365.
Corvus’s 2026 deployment account identifies GNC drone operations at Indianapolis and Phoenix distribution centers. Computer-vision navigation and repeated scans support physical inventory visibility.
GRUBER reports completing a Pavia warehouse project with HoverSpect drones. AI analyzed captured images and sent stock data into warehouse-management systems.
Locus reports HelloFresh’s Factor deployment using Origin robots for chilled fulfillment, with LocusONE’s applied-AI orchestration coordinating supported order movements.
Corvus identifies Kroger as an existing live user of its cold-chain inventory drones, applying physical AI to autonomous scanning in freezer conditions.
Brightpick reports a running NAPA pilot begun in 2025. The 2026 partnership report describes AI-powered goods-to-person robotics for distribution operations.
Microsoft reports Poloplast using Dynamics 365 demand planning while testing its AI capabilities and Copilot Studio summaries, linking item-level forecasts with broader operational planning.
Dexory reports deployment at Romark’s Hazleton confectionery warehouse. Robots scan between shifts and an AI-powered digital twin supports inventory validation and discrepancy work.
Geekplus reports its Robot Arm Picking Station deployed at Schneider Electric’s Shanghai warehouse, using Geekplus Brain and zero-shot learning to handle varied SKUs without per-item training.
Corvus reports more than forty autonomous inventory drones deployed across nine Southern Glazer’s distribution centers, synchronizing reserve-storage checks with its WMS.
Dexory reports deployment at Stellantis’s Sterling Heights Assembly Plant, combining robotic scans, WMS integration and AI insights to support stock and replenishment decisions.
Locus reports The Quality Group using LocusONE and Fast Pick at Elsdorf to concentrate robots and assignments around fast-moving SKUs, supported by its applied-AI platform.
Nomagic reports live customer deployment of its Shoebox Picker, combining AI perception with specialized gripping to handle delicate two-piece shoeboxes in fulfillment.
Ambi reports a commercial AmbiStack installation at an unnamed major shipper’s warehouse, using machine vision and AI to identify packages and select stacking placements.
YOTT reports delivering an AI knowledge layer over a beverage manufacturer’s ERP and operational data, enabling planning questions and reusable dashboards.
BASF and Google Cloud report using AlphaEvolve to develop a supply-network simulation from historical inventory, demand and production data.
RELEX reports Chronodrive using forecasts that account for shelf life, seasonality and demand variability to recommend fresh-product replenishment.
FourKites reports Church & Dwight moving Tracy AI from a pilot into production to answer tracking requests and address stale or missing tracking data.
FourKites reports a Coca-Cola North America pilot using Tracy AI to answer customer tracking questions and nudge carriers for missing data.
RELEX reports Covetrus going live with AI-driven forecasting and replenishment for its distribution centers, with scenario and consensus planning support.
SAP reports Doehler using its Logistics Issue Resolution Agent to identify root causes and recommend a resolution for a person to decide.
E2open reports a manufacturer comparing AI Demand Sensing forecasts with planner-adjusted forecasts to identify where human intervention adds value.
FourKites reports First Solar deploying Tracy AI to contact carriers about missed pickups, report unassigned shipments and manage loads approaching expiration.
OpenTrack reports that KCH deployed an AI workflow to draft personalized container updates, with event triggers sending them through KCH inboxes.
Google Cloud identifies KLog.co as a freight-forwarding technology customer using Gemini Enterprise to automate cargo tracking and shipping paperwork.
Google Cloud reports Luxia Agro using Gemini to extract details from shipping emails and update central business systems.
RELEX reports M&S Food combining AI demand predictions with inventory, lead times and delivery schedules to support supplier-to-store replenishment.
Portcast reports using AI to extract a food manufacturer’s ocean freight invoices and contracts, followed by charge comparisons and dispute breakdowns.
aTeam reports a distributor using an AI-assisted route engine that combines historical travel patterns, optimization and business constraints with dispatcher review.
FourKites reports United States Cold Storage deploying Alan to adapt appointment booking to retailer requirements across email, portals and phone.
Penske reports Augment AI contacting carrier dispatchers when shipment updates are unavailable, adapting to carrier communication preferences and escalating exceptions to people.
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Company reports are attributed claims, not independent verification. Untested prompts are kept on the Workflow ideas page; capability launches are listed under Vendor announcements.